Fleet Incubation Senior Coordinator

About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. 

The Role: follow-up of newly joined couriers during their first 30 days. The role focuses on attendance tracking, communication, data follow-up, and field support to ensure smooth onboarding and operational readiness.

Job Code : 2026OPER-131

Key Responsibilities: Follow up daily attendance and sign-off for new couriers through sheets and tracking tools

Monitor onboarding WhatsApp groups and ensure daily compliance (hub check-in location & end-of-day confirmation)

Act as first-line support for couriers during their first month

Escalate critical issues (cash discrepancies, repeated absence, operational risks) to the Fleet Onboarding Supervisor

Conduct field visits to hubs when required to assess onboarding status and commitment

Coordinate with Hub Supervisors to validate courier attendance and engagement

Maintain and update onboarding trackers accurately

Prepare brief daily and weekly status reports

Support the enforcement of onboarding SOPs and guidelines

Requirements : 1 Year of experience in operations, fleet, logistics, or field coordination

Good communication and follow-up skills

Comfortable using Google Sheets, Forms, and WhatsApp

Willing to work in the field when needed

Attention to detail and problem-solving mindset

Previous experience in last-mile operations is a plus