customer service representative - call centre
Your tasks
Job Overview As a Customer service representative, you?ll support customers with clear, courteous assistance across service questions and sales-related interactions. You?ll use strong communication and phone etiquette to understand needs, explain options, and help create a positive customer experience. This role combines attentive service with accurate information handling and thoughtful follow-through.
Duties
- Respond to customer questions, listen actively, and communicate clearly in English and, when applicable, Spanish or another language.
- Enter customer information accurately, review details, and use analysis skills to identify needs or resolve routine concerns.
- Explain relevant products or services, support sales conversations, and offer appropriate upselling options without losing focus on customer needs.
- Maintain professional phone etiquette and share useful updates with colleagues to support consistent service.
Your impact: Accurate, considerate support helps customers make informed choices and enables colleagues to follow through effectively.
Requirements
Experience Required: Clear communication, customer service, professional phone etiquette, accurate data entry, and practical analysis skills support effective customer interactions and reliable records. Preferred: Sales or upselling experience, bilingual or multilingual communication, and proficiency in both English and Spanish can help you serve a wider range of customers and contribute confidently to service conversations.
What we offer
Pay: $18.25-$32.51 per hour
Other
Work Location: In person