hotel manager

Education:

College/CEGEP.

Work setting:

Hotel, motel, resort.

Tasks:

• Develop and implement policies and procedures for daily operations.
• Supervise staff.
• Conduct performance reviews.
• Negotiate with suppliers for the provision of materials and supplies.
• Conduct training sessions.
• Negotiate with clients for the use of facilities.
• Perform front desk duties.
• Prepare budgets and monitor revenues and expenses.
• Prepare marketing plans.
• Implement marketing activities.
• Arrange for and oversee maintenance activities.
• Enforce policies and procedures.
• Address customers' complaints or concerns.
• Assist clients/guests with special needs.
• Develop and implement business plans.
• Establish work schedules.
• Manage events.
• Organize and maintain inventory.

Supervision:

More than 20 people.

Computer and technology knowledge:

• MS Word.
• Central reservation system (CRS).
• MS Excel.
• MS Outlook.
• Google Drive.

Work conditions and physical capabilities:

• Fast-paced environment.
• Work under pressure.
• Attention to detail.

Personal suitability:

• Client focus.
• Excellent oral communication.
• Flexibility.
• Team player.

Experience:

3 years to less than 5 years.