guest service agent

*About us*

Best Western Plus Carlton Plaza Hotel is located in Victoria. We are supportive, creative, and professional.

Our work environment includes:

• Lively atmosphere
• Growth opportunities
• International workforce

Best Western Plus Carlton Plaza Hotel is seeking fun, high-energy, friendly candidates for Guest Services Agent position. Candidates with no experience are welcome and great for part-time work for students!

*Wage increase to $23.00 after 3 month probation.*

*Qualifications and requirements:*

• *Candidates must posses BC Class 5 Driver's License*
• Flexible availability. Schedule is negotiable but candidates should be expecting to work mostly evenings and weekends
• Work well with others as well as independently in multi-cultual setting
• Professional and positive attitude with smiles and a sense of responsibility
• Enjoy customer service
• Speak English fluently to effectively communicate with guests and colleagues
• Great problem solving skill in fast-pace environment
• Ability to remain standing for extended periods of up to 8 hours during the shift

*Responsibilities include but are not limited to:*

• General office tasks including answering phone calls and responding emails professionally
• Resolve issues and concerns to creatively meet guest's needs
• Handle general questions and requests including concierge tasks
• Greet warmly at the front desk to provide welcoming and caring environment to guests
• Assist bell staff including parking and retrieving vehicles, and helping with luggage

*Territory Acknowledgement: *The Best Western Plus Carlton Plaza is on the traditional territory of the L?k?????n people, now known as the Esquimalt Nation and the Songhees Nation, whose historical relationships with these lands continue to this day.

*Equity and Diversity Statement: *Best Western Plus Carlton Plaza Hotel is committed to upholding the values of equity, diversity, and inclusion in our work environment. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members of groups experiencing barriers to equity.

Pay: $22.00 per hour

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• On-site gym
• On-site parking

Work Location: In person