Responsibilities
- Manage and coordinate appointment bookings via phone calls, email and WhatsApp
- Respond to customer enquiries promptly and professionally
- Send appointment confirmations and reminders to customers
- Welcome and greet customers with a warm smile and friendly demeanour
- Assist customers to their seats and ensure they are comfortable
- Serve refreshments to customers when required
- Handle payments and cashiering accurately
- Manage daily appointment schedules and coordinate with hairstylists
- Professionally handle and resolve customer feedback or concerns while maintaining high service standards
- Build positive relationships with clients through attentive and personalised service
- Perform end-of-day settlement and cashier reports
- Carry out light administrative duties and data entry
- Maintain accurate customer and appointment records
- Use Microsoft Word and Excel for basic administrative tasks
- Ensure the reception area, front desk and product shelves are clean, organised and well-presented
- Maintain a professional appearance and dress appropriately at all times
- Support the smooth day-to-day operations of the salon
- Be willing to work on weekends according to the salon's operating schedule
Requirements
- Minimum 2 years of experience in a receptionist, customer service, hospitality, retail or other customer-facing role
- Minimum O-Level qualification
- Singaporean or Singapore Permanent Resident
- Proficient in English with good verbal and written communication skills
- Mandarin-speaking candidates will be considered favourably due to the nature of our clientele
- Strong communication and interpersonal skills
- Comfortable communicating with customers in person, over the phone and through WhatsApp
- Basic proficiency in Microsoft Word and Excel
- Comfortable handling payments and basic administrative tasks
- Responsible, meticulous and trustworthy
- Punctual and well-organised
- Positive and pleasant work attitude
- Friendly, approachable and service-minded personality
- Presentable and professional in appearance
- Willingness to learn and adapt to new systems and procedures
- Able to work independently while also being a supportive team member
- Comfortable working weekends as part of the salon's operating hours
Benefits
- Complimentary hair grooming throughout employment
- Annual Bonus + Performance Incentives
- Professional and friendly working environment
- Opportunities to learn and develop customer service and salon operations skills
- On-the-job training and guidance provided
- Staff privileges on selected salon products
- Stable working environment with opportunities for long-term career development
