Telemarketing and sales rep

Responsibilities:

Contact and follow up on all assigned leads via phone, WhatsApp, email, and other communication channels. Convert enquiries into paying customers while meeting assigned sales targets. Follow up with prospective and existing customers to encourage repeat business and reactivate dormant leads. Maintain accurate customer records and update the CRM after every customer interaction. Promote products, services, offers, and campaigns across both sister brands. Upsell and cross-sell relevant products where appropriate. Respond to customer enquiries professionally and within the required turnaround time. Prepare and submit daily, weekly, and monthly sales activity reports. Participate in weekly in-office meetings, training sessions, and strategy discussions. Represent both brands professionally in all customer interactions.

Requirements:

Minimum of 1–2 years' experience in telemarketing, sales, customer service, business development, or a related role. Experience working in a bank is an added advantage. Experience using CRM software and WhatsApp Business is an added advantage. Excellent verbal and written communication skills. Strong sales, negotiation, and persuasion abilities. Customer-focused with excellent relationship management skills. Highly organised with strong attention to detail. Ability to manage multiple leads and priorities effectively. Self-motivated and able to work independently in a hybrid environment. Proficiency in Microsoft Office, Google Workspace, and digital communication tools.

Benefits:

Remuneration: NGN 80,000 Monthly Performance-based bonus tied to revenue milestones. Transport allowance for required in-office attendance. Additional performance incentives as applicable.