Manager A/CMI Services & Solutions, Asia Pacific

Join Atlas Air Worldwide. Move the World with Us!

At Atlas Air Worldwide, we’re not just an airline, we’re a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we’re built on a foundation of safety , service excellence , integrity , innovation , teamwork , and responsibility . With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we’re driven by purpose.

If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here.

Support Senior Vice President, Sales and Marketing, Asia Pacific in management of Asia Pacific A/CMI and designated accounts, with focus on network and operational support. Act as the primary customer advocate through close collaboration with the global commercial team. Execute and strengthen the company’s commitment to service quality, operational excellence and customer focus. Manage daily operational coordination between customers and Operation groups, including scheduled network planning, and coordinate with the SAMER team on all connection-related matters.

Major Job Accountabilities:

Support account management, operations and scheduling matters for Asia Pacific A/CMI and designated customers to deliver quality service and sustain customer satisfaction

Maintain close working relationships with existing commercial partners

Collaborate closely with other AAWW business units to competently and effectively meet customer requirements

Drive customer focused continuous improvement programs through internal and external coordination

Coordinate the generation of data/reports as required by customers to support operational & analytical needs

Coordinate with relevant departments for new customer operational start up and ongoing/steady-state requirements for both A/CMI and other designated business

Support operational set up and execution of new program placements

Work closely with customers and other AAWW departments to deliver value-added initiatives to enhance business partnerships

Ensure A/CMI and long-term program charter advisories and confirmations are sent on a timely basis

Ensure designated customers are familiar with other service types and provide appropriate points of contact

Maintain effective communication with Operations group to ensure customer requirements are effectively communicated and implemented

Work closely with customers to ensure operational reliability and effective execution

Support A/CMI Sales team to perform effectively and develop in the company

Ensure compliance with DOT and FAA regulations, US Government contractor requirements, CAD and CAAC regulations

Comply with all corporate policies, including sales and proposal processes, antitrust and Foreign Corrupt Practices Act, ATO and ATE procedures

Implement commercial objectives in the APAC region as determined by the senior team

Any other projects or initiatives as directed by Senior Vice President, Sales and Marketing, Asia Pacific

Prepare customer briefings for the Regional VP & Director as required.

Qualifications :

Bachelor’s degree in related field preferred

Minimum 6-8 years of managerial experience in aviation business, ideally in the Asia Pacific region

Candidates with less experience would be considered as Assistant Manager

A team player who demonstrated abilities to lead and collaborate

Self-driven individual with ability to independently manage and perform multiple assignments with tight deadlines

Effectively bilingual in English and Chinese, both spoken and written

Proficiency in MS Office – Teams, Word, Excel and PowerPoint

Highly organized individual with emphasis on accuracy and timeliness

Demonstrated analytical skills with attention to detail

Strong market knowledge and established professional network

Self-motivated and proactive individual with broad-scope view of company objectives

Strong sense of responsibility with full commitment to work assigned

Good communication and negotiation skills with ability to interact at all levels of the company and with customers

Demonstrated abilities in problem solving, with a focus on customer service solutions

Broad experience in freighter operations - current/prior loadmaster certification is considered an asset

Knowledge and experience in all phases of cargo operations including ACMI, Scheduled Service and Charter Operations

Support a flexible work schedule, be available 24/7 and travel as required

#LI-SL1 At Atlas Air Worldwide , we believe in the power of people, the promise of innovation, and the responsibility we hold to each other, to our customers, and to the planet. Join us and be part of a team that lifts more than cargo; we lift ambition.