House & Hospitality Manager
Athena Group Advisors
Athena Group Advisors (“Athena”) is the dedicated multi-family office of an investment firm.
Position Overview
Athena is seeking a House & Hospitality Manager to join our dynamic and expanding team. This role reports to the Director of Property Management.
Candidates must be familiar with family office / UHNW and high-net-worth clients and possess the ability and resourcefulness to proactively manage their day-to-day responsibilities and actively solve problems to achieve high-impact desired results. With the support of the firm, you’ll have the opportunity to develop and pursue creative approaches to resolve client issues.
The House & Hospitality Manager is responsible for the comprehensive oversight of luxury residences and related assets for multiple clients. This role ensures each property is maintained to five-star hospitality standards while managing staff, vendors, budgets, maintenance, and special projects. The House & Hospitality Manager serves as the primary operational point of contact for assigned principals and collaborates closely with the Director of Property Management and family office leadership.
Key responsibilities include, but are not limited to:
House & Hospitality Management
Oversee daily operations of primary residences, vacation homes, and investment properties
Perform regular inspections to ensure each property is maintained to the highest standards
Develop and manage detailed preventative maintenance schedules
Coordinate all repairs, service calls, and emergency responses
Maintain accurate property manuals, asset inventories, and maintenance records
Ensure all building systems (HVAC, plumbing, electrical, security, pools, elevators, and specialty systems) are fully operational
Staff Management
Recruit, onboard, train, and supervise household staff
Develop schedules, job descriptions, and performance reviews
Coordinate payroll
Vendor Management
Source, vet, negotiate, and oversee third-party service providers
Obtain competitive bids and negotiate favorable pricing and service agreements
Verify insurance certificates, contracts, and compliance documentation
Monitor vendor performance and accountability
Financial Management
Prepare and manage operating and capital budgets
Review invoices and approve expenses in accordance with delegated authority
Track spending against budget and identify cost-saving opportunities
Coordinate with Athena’s finance and accounting team on reporting, accruals, and forecasting
Project Management
Manage renovations, capital improvements, and special projects from concept through completion
Coordinate architects, designers, engineers, contractors, and consultants
Monitor budgets, schedules, and quality standards
Ensure all permits, inspections, and close-out documentation are completed
Asset Management
Oversee ancillary assets including automobiles, art collections, wine cellars, and specialty equipment
Coordinate maintenance, registrations, insurance, and storage
Security & Risk Management
Manage physical security systems and access controls, including developing and maintaining procedures for security and access
Coordinate cybersecurity and smart home vendors as needed
Ensure compliance with insurance requirements and risk mitigation practices
Maintain emergency preparedness plans
Qualifications & Experience
Bachelor’s degree in business administration, hospitality, property management, or related field preferred
10+ years of total work experience, including 5+ years of experience managing luxury estates and/or private households
Experience overseeing multiple residences and/or multiple principals
Strong knowledge of residential building systems and preventative maintenance
Proven staff leadership and vendor management experience
Demonstrated expertise in budgeting, financial reporting, and contract negotiation
Exceptional organizational and project management skills
Ability to remain calm and resourceful under pressure
High level of integrity, discretion, and emotional intelligence
Valid driver’s license and ability to travel as needed
Experience with smart home systems (Lutron, Creston, Savant) preferred
Hospitality experience at five-star hotels or luxury resorts preferred
Compensation & Benefits
The base salary for this New York-based position ranges from $125,000 to $150,000, depending on experience, skills, and responsibilities. Actual salary may vary based on qualifications and the level at which the role is hired. In addition to the base salary, the role includes a discretionary incentive compensation program, and a full benefits package, including medical and life insurance, retirement plans, tax-free savings options, and access to other healthcare programs.