QA Analyst | Strategy and Quality Management Office (SQMO)

Summary of Work Activities and Responsibilities:

Under the supervision of the Quality Management Head, the QA Analyst actively works with various University units in tracking where the different units are in terms of the University’s key indices for quality assurance processes and accreditation. The position monitors adherence/compliance to established quality standards and provides inputs and recommendations based on concrete data.

Main Duties and Responsibilities:

I. Quality Review and Accreditation Support

Collaborates with units in conducting comprehensive quality reviews

Aligns assessments with current trends, institutional standards, and accreditation

requirements to ensure that each unit meets the University's quality benchmarks

Facilitates a detailed review process to identify strengths and areas for improvement,

fostering continuous enhancement of performance metrics

Initiates conversations with the units regarding the attainment of their performance

metrics to gain a deeper insight into areas of successes and difficulties and where

appropriate, aid in identifying challenges and possible solutions

Consolidates, and carries out data analysis and forecasting of the university data

Collaborates with units in determining possible root causes, which contributed to

the non-achievement or compliance of any area

Recommends corrective actions for closing gaps and reaching targets

Serves as primary resource related to data management by facilitating learning

sessions on data mapping and data governance

II. Quality and Metrics Framework Development Support

Assists in designing, implementing, monitoring, and evaluating quality and metrics

plans and frameworks

Researches best practices, trends, and accreditation standards to ensure alignment with University goals

Tracks the progress of quality initiatives and metrics implementation, identifying gaps or areas where adjustments are needed to meet desired outcomes

Collates and summarizes data and insights for the Quality Management Head to present to leadership, highlighting successes, challenges, and actionable recommendations

III. Performs other duties as may be required by the immediate supervisor or any

authorized representative

Education and Experience Requirements:

Graduate of any of the following courses: Management Information System, Business Administration, Statistics, Mathematics or any related field with research and quality assurance experience

With 3-5 years work experience in quality assurance and management (from framework development to inspection to finding root causes to working with units on how to improve the quality)

Experience in trending and analysis for potential opportunities

Experience in database construction and management, specifying user requirements

Deep knowledge of how the academe works is an advantage

Knowledge, Skills, and Abilities:

Facilitator of change

Strong strategic and analytical thinking capabilities

Good planning, organizational, and follow-up skills, with the ability to manage multiple projects

Excellent interpersonal and client orientation skills

Attention to details

Organization management

Networking and relationship management

Data gathering, data mapping, data analysis

Knowledge of basic statistical analysis

Knowledge of relevant regulatory requirements and accrediting processes

Thorough knowledge of quality assurance standards, methodologies, tools, applications and databases

Excellent oral and written communication skills

Mastery of office productivity (e.g., MS Office, Workday, etc.)