Tenant Relations Coordinator

Primary Point of Contact: Act as the main liaison between property management and tenants, handling inquiries, addressing needs, and resolving complaints promptly and professionally. ​Occupancy Management: Coordinate move-in and move-out procedures, including lease execution, inspections, and verifying the physical condition of units for a seamless transition. ​Maintenance Coordination: Liaise closely with maintenance and operations teams to ensure tenant repair requests and service tickets are completed efficiently and to a high standard. ​Relationship Building: Foster strong, positive, and long-term professional relationships with tenants to maximize tenant satisfaction and lease renewal rates. ​Collections & Financial Liaison: Coordinate with the finance department to track rent and service fee collections, issuing necessary payment reminders to tenants on schedule. ​Daily Reporting: Document all tenant interactions, complaints, and service requests in regular reports submitted to management to help improve overall service quality.

Relevant diploma or degree in Architectureengineering, or a related field

Minimum 3 years of experience in the same position

prior experience in property or tenant coordination is a plus

Strong tenant coordination and relationship management skills, with experience handling day-to-day tenant needs and concerns.

Excellent communication and interpersonal skills, including clear written and verbal communication in a professional setting.

Knowledge of leases and lease administration practices, including understanding lease terms, documentation, and basic compliance.

Proven customer service skills, with the ability to manage inquiries, resolve issues, and maintain a high level of tenant satisfaction.

Organizational and time-management abilities, with attention to detail and accurate record-keeping.

Proficiency with office software and basic property management systems; familiarity with real estate or facilities management is an advantage.

Ability to work on-site in El Sherouk, collaborate effectively with cross-functional teams, and handle multiple priorities.