Senior Executive Call Center

Key responsibilities

Customer query resolution

Handle escalated customer queries related to online orders

Investigate issues and provide timely resolution

Take ownership of queries until closure

Order lifecycle management

Track and manage order status across systems

Ensure smooth handling of orders from placement to delivery

Maintain visibility of order updates and delays

Refunds and returns

Process refund requests and validations

Handle returns and reverse logistics

Ensure adherence to timelines and policies

Stakeholder coordination

Work with internal teams such as category, finance, and operations

Coordinate with external partners including delivery providers and vendors

Ensure faster resolution through effective collaboration

Operational excellence

Monitor resolution timelines and closure rates

Maintain high accuracy and attention to detail

Identify recurring issues and suggest improvements

Customer experience

Ensure clear and professional communication

Minimize escalations and complaints

Support high-volume operations efficiently

Eligibility criteria

1 to 2 years of experience in e-commerce or customer operations

Strong performance track record

Familiarity with order management systems is preferred

Preferred skills

Strong communication skills

Attention to detail

Problem-solving ability

Ability to manage high query volumes

Good coordination and stakeholder management skills

Additional information

Job category: Enabling & support

Posting date: 06/26/2026

Location: Al Award Building Block A, Satwa, Jumeirah

Apply before: 07/31/2026

Degree level: Bachelor's degree

Job schedule: Full time