Clinic assistance

Company Overview

Assure Healthcare Holdings delivers accessible, patient-centered care through clinics in Bukit Merah and Woodlands. They provide comprehensive family health services, chronic condition management, early screenings, and aesthetic treatments to support overall well-being and confidence.

Job Summary

You will support clinic operations by managing patient registration, scheduling, payments, medication preparation, assisting in procedures, and maintaining patient records to ensure smooth, patient-focused care delivery.

Responsibilities

• Register patients and schedule appointments, including sending timely reminders to reduce no-shows
• Respond promptly to phone, SMS, and email queries to provide clear information and support
• Process payments and prepare accurate submissions for TPA, Medisave, insurance claims, and related documentation
• Prepare and dispense medications for doctor review and patient use, ensuring accuracy and safety
• Assist in performing simple in-clinic procedures such as ECG and nebulizer treatments following training
• Support doctors during consultations and provide chaperone duties to ensure patient comfort and safety
• Address and resolve first-level patient complaints to maintain patient satisfaction
• Maintain and update patient records accurately according to standard guidelines to ensure data integrity
• Assist in daily clinic operations and upkeep to maintain a clean, organized, and efficient environment
• Manage medication, consumables, and equipment by monitoring stock levels and performing replenishment and housekeeping
• Perform other administrative tasks related to patient care, records management, and clinic operations as needed

Required competencies and certifications

• Ability to commit to a 5.5-day work week (44 hours), including Monday evenings and Saturday mornings, with no overnight shifts
• Diploma in any discipline or equivalent (GCE 'A' Level, 'O' Level, Higher NITEC)
• Familiarity with clinic operations to support efficient workflow
• Strong service attitude focused on customer care and continuous learning
• Dependable team player with ability to collaborate effectively

Preferred competencies and qualifications

• Prior experience as an enrolled nurse to support clinical tasks
• Experience in hospital or medical clinic operations, especially front desk duties
• Experience submitting insurance and Medisave claims to streamline administrative processes
• Familiarity with Plato CMS for patient management
• Ability to speak Mandarin or dialects to communicate effectively with Mandarin-speaking or elderly patients