Customer Service Officer

Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, social media, and other communication channels.

Provide accurate information about the company's products and services Handle customer complaints and resolve issues efficiently or escalate them when necessary.

Process customer orders, requests, and follow-ups accurately.

Maintain positive relationships with new and existing customers.

Keep accurate records of customer interactions and transactions.

Follow up with customers to ensure satisfaction and encourage repeat business.

Support the sales and operations teams with customer-related activities.

Learn the company's products, processes, and customer service standards through on-the-job training Assist with administrative tasks as assigned. Contribute ideas to improve customer satisfaction and service delivery. Perform other duties assigned by management.

Requirements:

Minimum of an OND in any discipline. 0–2 years of customer service, sales, or administrative experience.

Fresh graduates with excellent communication skills are encouraged to apply. Strong verbal and written communication skills.

Excellent interpersonal and relationship management skills.

Good problem-solving and conflict resolution abilities.

Basic computer proficiency, including Microsoft Office applications.

Willingness to learn, take initiative, and adapt quickly.

Professional appearance and positive attitude.

Ability to work effectively in a fast-paced environment.

Key Competencies:

Customer Service Excellence

Communication Skills

Active Listening

Problem Solving

Relationship Management

Time Management

Attention to Detail

Teamwork

Adaptability

Professionalism

Positive Attitude Willingness to Learn

Remuneration: NGN 200,000 Monthly

Benefits:

Comprehensive on-the-job training.

Career growth and development opportunities.

Supportive and collaborative work environment.

Exposure to customer relationship management and business operations.