Sales Order Coordinator

Our client based in Dursley are currently recruiting for Sales Order Coordinator to join their team on a full time permanent basis. This is an excellent opportunity to join a business who are focussed on continued growth by supporting customers with expert knowledge and top-notch customer service.

The ideal candidate will have a dynamic mindset, with the ability to generate new ideas and identify, implement, and drive actions that benefit customers. You will be a strong communicator, able to liaise effectively with supply chain contacts in a fast-paced environment.

Working closely with internal colleagues, ensuring regular communication to provide support to customers, enabling a smooth process from order placement through to delivery.

Responsibilities:

• Process customer orders accurately and on time.
• Manage manual and EDI orders in D365.
• Raise purchase orders and arrange transport.
• Confirm orders with customers within agreed timescales.
• Work with customers to ensure orders are placed on time.
• Build strong relationships with customers and suppliers.
• Work with suppliers, warehouses and transport partners to ensure deliveries run smoothly.
• Monitor orders and deliveries, resolving any issues quickly.
• Keep customers updated about stock shortages or delivery delays.
• Make sure orders, delivery notes and invoices are processed correctly.
• Record and monitor OTIF performance in D365.
• Investigate customer claims, complaints and credit requests.
• Work with Finance to manage customers on hold or proforma accounts.
• Keep sales prices and customer orders up to date in D365.
• Monitor stock levels, short-dated stock and future demand.
• Identify opportunities to upsell and improve efficiency.
• Support new product launches and changes in demand.
• Work with the customs team to ensure orders have the correct paperwork.
• Attend team meetings and provide updates on customer service activity.
• Maintain good communication with customers, suppliers and internal teams.

Candidate Attributes:

• Proactive and adaptable with a “can do” attitude
• Excellent attention to detail and accuracy
• Ability to stay calm under pressure
• Strong communication skills

Hours: Monday - Friday 37.5 hours per week – early Friday finish

Salary: £31,500 (to be reviewed following completion of your probation) + benefits including:

• 5% Pension
• Life Assurance
• Study support
• 25 days holiday plus bank holidays