About Vista Equity Partners
Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem.
Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams.
About Amtech
Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise.
With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem.
Our Employee Value Proposition
Role Description
Amtech is hiring a Technical Support Engineer to support our hosted and cloud-based customer environment. This role sits at the front line of technical support and handles infrastructure-related issues across systems, applications, and integrations. The focus is on resolving issues quickly, minimizing escalations, and maintaining system stability for customers in the manufacturing industry.
KEY RESPONSIBILITIES
Customer Support & Issue Resolution
Act as first technical contact for infrastructure issues
Troubleshoot across application, system, and integration layers
Engage directly with customers
Own issues through resolution
Environment & System Support
User access and permission updates
Script execution and configuration updates
FTP and file transfer troubleshooting
Service restarts and system checks
Resolve performance, disk, and connectivity issues
Database & Application Support
Run SQL scripts and restore databases
Validate data and troubleshoot performance
Handle cross-layer issues
Integrations & Cross-System Troubleshooting
Troubleshoot integrations (EDI, APIs, third-party tools)
Handle cross-boundary issues
Support updates and configuration changes
Escalation & Collaboration
Escalate with clear diagnostics
Partner with support and engineering teams
Reduce unnecessary escalations
Documentation & Continuous Improvement
Maintain knowledge base and runbooks
Document recurring issues
Improve support processes
SKILLS & QUALIFICATIONS
3–7 years in support roles
Experience with production systems
Customer-facing support experience
Technical Skills
Windows troubleshooting
Basic networking (DNS, ports)
Active Directory
SQL Server (SSMS, scripts, backups)
Preferred Qualifications
AWS fundamentals
Linux basics
SaaS / cloud concepts
Integration and API troubleshooting
Industry Experience (Preferred)
Manufacturing systems experience
Understanding of workflows (orders, production, inventory)
Packaging industry is a plus
Ways of Working
90-day US overlap (4–5 hours)
Transition to India hours
Weekend/on call required
What Success Looks Like
High resolution without escalation
Strong customer communication
Cross-system knowledge growth
KB contributions
Improved response times
Why Join Amtech
At Amtech, you will drive meaningful financial impact in a growing enterprise software organization while benefiting from Vista’s world-class ecosystem. You’ll collaborate with talented peers, leverage cross-portfolio learning programs, and help shape the future of Amtech’s financial operations and systems. Build your career with Amtech — backed by the strength, scale, and innovation culture of Vista.