Customer Service Engineer

• Handle customer documentation, receive and process orders, manage order changes, review contracts, and coordinate customer visits.
• Arrange contract reviews for mass production and sample orders, prepare shipment schedules according to customer requirements, and follow up on delivery progress.
• Assist the Sales team in achieving monthly sales targets.
• Assist the Finance team in reconciling accounts with customers, maintain invoice records and mailing, and support the Sales team in collecting payments.
• Coordinate with the Purchasing team to confirm material delivery schedules to ensure customer delivery requirements are met.
• Assist in preparing the department's monthly order intake and shipment forecast.
• Clean up outstanding and invalid orders on a monthly basis.
• Organize slow-moving projects and conduct inventory analysis.
• Maintain good communication with customers and visit customers when necessary. Communicate customer requirements to internal departments and support the Sales team in providing excellent customer service.
• Conduct preliminary contract reviews and component pre-assessments according to customer requirements.
• Assist in completing the department's Customer Satisfaction Survey.
• Communicate customer complaints, product returns, and feedback to relevant internal departments.
• Maintain new customer information in the company's system.

Qualifications: Associate degree or above, with at least 3 years of relevant work experience. Good command of listening, speaking, reading, and writing in English. Strong planning, organizational, communication, and coordination skills. Basic report writing skills.