CS Representative

Respond to customer inquiries through phone calls, emails, social media, and other communication channels.

Handle customer complaints and provide suitable solutions in a timely and professional manner.

Follow up on customer orders, deliveries, and service requests with the relevant departments.

Provide accurate information about products, prices, availability, and company policies.

Record customer interactions, complaints, and feedback in the company's system.

Coordinate with Sales, Warehouse, Logistics, and other departments to resolve customer issues.

Escalate complex complaints or unresolved issues to the direct manager.

Follow up with customers to ensure their issues have been resolved and they are satisfied with the service.

Maintain professional communication and protect customer information.

Achieve assigned customer service KPIs and comply with company procedures.

Bachelor's degree in any relevant discipline.

Previous experience in customer service or call center operations is preferred.

Excellent verbal and written communication skills.

Good problem-solving and complaint-handling skills.

Ability to work under pressure and handle multiple customer requests.

Good command of Microsoft Office and computer applications.

Strong interpersonal skills and a customer-focused attitude.

Ability to work effectively with different departments.