Team leader - Contact Center

Qualification :

• Bachelor degree in any major
• Strong interpersonal skills and the ability to motivate, coach, and support a diverse team of call center agents.
• Effective communication skills, both verbal and written, to interact clearly with customers, team members, and leadership.
• Analytical skills to interpret performance data, identify trends, and recommend operational improvements.
• Demonstrated customer service and customer satisfaction focus, with experience handling escalations and complex inquiries.
• Previous experience in a call center or contact center environment, ideally in a supervisory or team leader role.
• Ability to work on-site in Jakarta, Indonesia, with flexibility for shift-based schedules as needed.
• Proficiency in using call center software, CRM tools, and basic office applications.
• Relevant educational background in business, communications, or a related field is preferred.

Skills: Customer Relationship Management, Customer Service, Call Center, Team Management, Communication Skills, Problem Solving