To maintain relevant Policy and Operation Manual (POM) and adhering to the School’s Policies.
Manage the entire onboarding process for new students
Assess admission eligibility, coordinate with Academic Team to for placement test scheduling.
Assist with issuing Letters of Offer and contracts, following up on unsigned contracts, and processing revisions where applicable.
Conduct student orientation sessions and serve as the primary point of contact for all students.
Responsibility for the administration and execution of the student pass application process, such as SOLAR application, scheduling ICA appointments for STP issuance, accompanying students for medical check-ups (when required), and guiding students through the completion of STP-related formalities.
Monitor and track Student Pass applications and expiry dates.
Collaborate with the HOD to maintain an accurate and up-to-date admissions database.
Monitor student attendance, follow up with students on absences to establish the reasons, and assist the HOD with intervention where required.
Assist students with leave applications and update the attendance records accordingly.
Manage student withdrawals and refund documentation, ensuring the full process is completed within the required timelines.
Monitor, verify and follow up on student payments, including instalment schedules and outstanding course fees (e.g., Application Fee, Course Fee).
Provide administrative and operational support, including meeting recording.
Other Ad-hoc duties as assigned by manager.
Requirements
Diploma or Degree in Business Administration, Education, or related disciplines
At least 2 years of experience in admissions, education administration, or a similar role
Highly organised with strong attention to detail, and able to maintain and manage student databases and records accurately
Strong command of English, both written and verbal, as the role involves report writing
Able to manage multiple cases and deadlines effectively
Proficient in Microsoft Office applications (Word, Excel, Outlook)
Prior experience in student admissions or education administration is an advantage
