IT Service Support Engineer

Responsibilities:

Field Support-To carry out Corrective Maintenance (CM) as a result of failure of the hardware and software related to SIMPLE. To restore the system to its operational condition. To monitor and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure(MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects as wellas all related software versions, patches.

Field Testing-To carry out software testing on the system whenever there is a new software bug fixes. To ensure the correct configuration of the system is loaded for software / system testing and before thesystem is used for production.

Spares Services-To manage the spares provisioning, support and test equipment and other tools that are stored at Authority site. To undertake store keeping functions in respect of receipt, issue and disposal. To carry out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectifyany fault on the spares. To monitor the end-of-life and end-of-support status of the spares and installed hardware.

Preventive Maintenance (PM)- To carry out PM on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule. In carrying out the PM, to follow the approved PM checklists to perform calibration, servicing and verification of system configurations. To submit the PM report after each PM.

Calibration Services - To liaise with vendor to perform calibration services on the test equipment that are used for the preventive maintenance.

Requirements:

• Experience in network troubleshooting, with a good understanding of MPLS, firewalls, proxy servers, and DNS.
• Experience working with F5 Load Balancers is preferred. F5 Certified Administrator (201) certification is an advantage but not mandatory.
• Strong analytical skills with the ability to diagnose and resolve complex network issues.
• Excellent problem-solving skills and ability to perform effectively in a fast-paced operational environment.
• This role operates on a rotating shift schedule, which includes daytime, evening, and weekend shifts (e.g., 2 days on/3 days off or 3 days on/2 days off).

Pei Wen Client Partner Executive | Staffing Personnel Registration No: R2103774 Adecco Personnel Pte Ltd 1 Scotts Road, Shaw Centre #18-08, Singapore 228208 UEN: 198500164K | EA Licence No.91C2918