Human Resource (HR) officer
Key Responsibilities
Recruitment & Onboarding
- Recruit trainers, therapists, front desk personnel and wellness staff who align with our luxury service standards.
- Manage the complete recruitment and onboarding process.
- Ensure new team members are fully equipped to deliver the experience.
HR Operations
- Manage payroll, employment contracts, leave and benefits administration.
- Maintain accurate and up-to-date employee records.
- Ensure HR processes are administered in accordance with Ghanaian labor legislation.
Training & Culture
- Lead employee onboarding and orientation programs.
- Coordinate customer service and service-excellence training.
- Promote and uphold service standards and culture across all departments.
- Foster a professional, respectful and high-performance workplace.
Compliance
- Maintain all required staff records and documentation.
- Ensure relevant GHS/FDA compliance documentation is properly maintained.
- Support the implementation and monitoring of health and safety protocols.
- Ensure HR practices remain compliant with applicable Ghanaian regulations.
Employee Relations
- Manage employee grievances and workplace concerns professionally and confidentially.
- Coordinate performance reviews and performance-management processes.
- Address staff-related member feedback and ensure appropriate follow-up.
- Promote positive employee relations across the organization.
Scheduling & Workforce Coordination
- Coordinate staff rosters to ensure adequate coverage across the gym, spa and IV lounge.
- Work closely with department heads to anticipate staffing requirements.
- Support efficient workforce planning around peak member periods and operational needs.
Requirements
- Bachelor’s Degree in Human Resources, Psychology or a related field.
- Minimum 3-5 years’ HR experience, preferably within hospitality, wellness, fitness, luxury services or a premium customer-service environment.
- Strong working knowledge of the Ghana Labor Act and applicable employment practices.
- Excellent communication, interpersonal and problem-solving skills.
- High level of confidentiality, discretion and professional integrity.
- Proficiency in Microsoft Office and HRIS tools.
- Strong organizational and administrative skills.
- Must be presentable, polished and able to embody the brand standards.
Key Competencies
- People & Culture Leadership
- Luxury Service Orientation
- Recruitment & Talent Management
- Employee Relations
- Confidentiality & Discretion
- Communication & Emotional Intelligence
- Labor Law & HR Compliance
- Performance Management
- Training & Development
- Problem-Solving & Decision-Making
- Organization & Workforce Planning
- Attention to Detail
- Professionalism & Personal Presentation
Why Join Us?
This is an opportunity to play a foundational role in building the people, culture and service standards of one of Ghana’s most ambitious new wellness destinations. You will help shape the team behind an environment where fitness meets wellness, hospitality meets precision, and every member experience matters.
Other Information:
The Facility is not a gym. It is a curated wellness sanctuary where every towel, every scent, every detail and every interaction is intentional. Located in the heart of Cantonments, Accra, our private members club brings together an exceptional collection of fitness, wellness, recovery and lifestyle experiences, including:
- Spa
- Sauna, Steam & Ice Plunge
- Coffee Shop
- Cryotherapy
- Boxing Ring
- Spinning & Yoga
- Pilates
- HYROX
- VIP & Premium Experiences
- IV Infusion
- And much more
We are redefining fitness and wellness in Ghana. We train and serve elite athletes, corporate executives, entrepreneurs and discerning members who expect excellence in every detail. From precision coaching to five-star recovery, we are setting a new standard. We are building a team that matches that standard. If you take pride in delivering world-class service, professionalism, discretion and exceptional experiences, this is where you belong.
Location : Cantonments, Accra
Salary : Attractive