People Operations Lead (Senior Manager)

Who We Are  2nd Order Solutions (2OS) is a boutique consulting firm that provides outstanding results in the credit and risk industry to clients all over the world.  We offer a casual office environment, hybrid work schedules (spend at least 50% of your time in the office), competitive medical, dental, vision and retirement benefits, and a team-oriented environment where our associates genuinely enjoy working together.  Our goal is to make 2OS a great place to work for all, and our passion is our people. We never settle for “good enough” as we constantly strive to continue growing as a business for our team and to create an environment rooted in development and growth.   

Overview  The People Operations Lead will be a key member of the Staff team at 2OS, responsible for managing and optimizing core human resources functions with a focus on benefits administration, HRIS management, payroll, and performance management. This role will serve as the primary point of contact for employee experience-related processes, ensuring that systems and programs are efficient, compliant, and aligned with company values.  The ideal candidate is detail-oriented and proactive, owning HR operations in a small business, with a strong emphasis on confidentiality, employee support, and continuous improvement of people processes as we continue to grow. 

Key Responsibilities  Total Rewards Administration Own administration of all employee benefits programs, including health, dental, vision, 401(k), and other retirement offerings

Basic Qualifications Required

7+ years of experience in HR, benefits administration, or HR generalist roles

PHR or SHRM-CP Certification

Hands-on experience managing health and retirement benefits programs as well as multi-state payroll (with experience in Paylocity preferred)

Strong understanding of HR compliance requirements and best practices

High attention to detail and ability to manage sensitive information confidentially

Solutions-oriented mindset with initiative and the ability to work autonomously

Excellent analytical, organizational, and problem-solving skills

Proficiency in Microsoft Office Products is required

Success Metrics Highly reliable and detail-oriented in managing benefits, payroll, and HR systems

Provides clear, timely, and supportive communication to employees and leadership

Demonstrates strong ownership and accountability across HR operations

Continuously identifies and implements improvements to systems and processes

Balances compliance rigor with a practical, solutions-oriented approach

Direct Reports N/A

2nd Order Solutions is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.   We are unable to provide visa sponsorship for this role. Candidates relying solely on OPT or CPT are unfortunately not eligible.