People & Culture Manager

Job Purpose

Manages the Club's human resources function across the employee lifecycle and supports a positive, high-performance and service-oriented workplace culture. The role oversees recruitment, employee relations, learning and development, performance management and HR operations in compliance with Singapore employment requirements.

Key Responsibilities

• Partner with Management and department heads on manpower planning, recruitment and talent management.
• Manage end-to-end recruitment including job advertisements, candidate screening, interviews, offers and employment documentation.
• Manage onboarding processes and ensure a positive employee experience from day one.
• Foster a positive workplace culture through employee engagement, recognition and initiatives that support employee satisfaction and well-being.
• Advise and support managers on employee relations, grievances, conflicts and disciplinary matters with discretion and professionalism.
• Develop and implement training and learning programmes to enhance employees' hospitality and service capabilities.
• Conduct training needs analysis and identify suitable external workshops, certifications and development opportunities.
• Develop on boarding and training materials and evaluate employee knowledge and service standards.
• Maintain accurate training records, monitor training outcomes and track employee development progress.
• Coordinate performance appraisal processes, including goal setting, performance reviews and employee development.
• Manage HRIS and time management systems to ensure accurate employee records and HR reporting.
• Support compensation, benefits and general HR administration.
• Develop and maintain HR policies and ensure compliance with the Singapore Employment Act and applicable employment requirements.
• Prepare HR reports and provide relevant HR updates and recommendations to Management.

Requirements

• Degree/Diploma in Human Resources, Business Administration or related discipline.
• 4–6 years of relevant HR experience, preferably in luxury hospitality, premium F&B or private clubs.
• Strong experience in recruitment, employee relations, onboarding, training and performance management.
• Good working knowledge of the Singapore Employment Act and employment practices.
• Strong communication, interpersonal and stakeholder management skills.
• High emotional intelligence, sound judgement and ability to handle confidential matters professionally.

Only shortlisted candidates will be invited for an interview.