Membership Relations Manager

·       Manage and develop relationships with an assigned portfolio of members. ·       Build a strong understanding of member preferences, interests, expectations and club usage. ·       Maintain regular, meaningful and professional engagement with members. ·       Act as a key point of contact for member enquiries, requests and feedback. ·       Proactively connect members with relevant Club events, dining, wine and other experiences. ·       Identify disengagement or retention risks and take appropriate proactive action. ·       Support member referrals and appropriate introductions to prospective members. ·       Maintain accurate CRM/member profiles, interaction notes and follow-up actions. ·       Provide regular updates on engagement, feedback, retention risks and relationship opportunities. Only shortlisted candidates will be contacted.