Sr Solution Delivery Manager

Costa Rica

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity & About the Team

Your demonstrated experience leading implementation teams, working at the enterprise level to deliver multiple moderate to complex solutions covering domestic or international regions, will enable you to successfully drive the delivery team, and monitor project quality, financials, risk, and performance for all Zuora implementations. You will be responsible for managing the end-to-end project delivery, ensuring that the project remains on time, within budget, and meets the customer's outcome expectations.

Because you already have experience implementing Enterprise software systems and are proficient with SaaS or ERP or Order to Revenue systems, you will be able to start performing on day one. Your love for multi-tasking will prove useful as you will be responsible for managing the project plans and leading the implementations for multiple projects at a time. Successful Solution Delivery Managers at Zuora have a healthy sense of risk and are able to proactively manage risk prior to failure.

• This is a Hybrid position, so you’ll be working in-person in the Costa Rica office (Heredia) at least 3 days a week, with other days remote. Of course, you’re welcome to come into the office more often if you’re nearby.

Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS

About You

Overall 10+ years of enterprise software experience, with at-least 5+ years as a program/project manager

In-depth knowledge of and experience implementing enterprise software applications, such as ERP, CRM or SCM, across a range of customers, from SMB to Fortune 500.

Previous experience with subscription billing and/or revenue implementation projects is a strong plus.

Experience with SaaS-based implementation is very strongly desirable

Strong client service and/or management consulting experience

Strong ability to manage implementation financials, recognising the importance of both budget management and services revenue management

Demonstrated experience managing multiple, concurrent engagements

Successful candidates must have strong communication and problem-solving skills with strong customer focus with a results-outcome orientation

Executive presence and comfort. You have experience and are comfortable with C-level communication.

Comfortable working with and managing ambiguity and uncertainty.

Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business solution topics

Have developed domain industry or business process skills

Demonstrated experience leading teams of architects, consultants, and developers

Demonstrated experience Drives adoption through achieving business goals and innovation

Demonstrated experience working with a cross-functional and geographically dispersed team

Technology experience or awareness in the following:

ERP, CRM, accounting/revenue systems, provisioning systems

Billing, payment and revenue systems

SaaS-based subscription management systems experience a strong-plus

SaaS based software implementation

Knowledge of Web Services, XML, SOAP, REST

PMI Certification is a plus

Travel needs: potential for up to 50% of the time (including possible international travel).

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs

Medical, dental, and vision insurance

Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break

Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)

Learning & development stipend to support ongoing growth

Opportunities to volunteer and give back, including charitable donation matching where available

Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

Collaborate deeply across teams and regions

Learn constantly and iterate often

Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you. At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).