Amazon Coordinator - 4 month contract - Potential to Extend
We are looking for a detail-obsessed, proactive Amazon Coordinator to support the day-to-day health and growth of Zima Dental’s Amazon business across our global accounts. This role is responsible for keeping accounts stable, detecting issues early, fixing them fast, and ensuring operational standards remain high at all times. You will be central to keeping listings healthy, inventory flowing especially during high-stakes sales periods. You’ll work closely with Amazon, Operations, and Finance, and will be trusted to run structured daily checks, maintain accurate trackers, and bring a solutions-first approach.
Key responsibilities
Daily account health and issue resolution You will check the health of all global Amazon accounts every day. This includes monitoring performance notifications, listings, pricing and Buy Box, shipping or FBA fulfilment, and any processes that could compromise performance. When issues arise, you will investigate root causes quickly and thoroughly, propose fixes, and apply changes after review. You will keep clean logs of what happened, what actions were taken, and what requires escalation, so the business has full visibility and a reliable operational record.
Amazon metrics and performance monitoring You will track and interpret the metrics that most strongly influence account stability and scalable growth. You’ll spot patterns early, separate noise from signal, and brief the Amazon Manager on risks and opportunities, paired with clear recommendations on what we should do next and why.
Account structure, process design, and operational rigour You will help build and maintain an organised operating structure for Amazon, with the goal of making our Amazon function easy to run and scale. This means creating repeatable daily and weekly checks, writing simple SOPs where gaps exist, and keeping internal trackers clean and current across performance, cases, inventory, reimbursements, and event planning. You will also contribute to improving how we capture and retain marketplace knowledge.
Reimbursements and monthly financial checks Each month you will reconcile Amazon reports, identify discrepancies or missed reimbursements, and prepare clean summaries for Finance. You will develop repeatable reporting habits and ensure any significant gaps are escalated early, not discovered late.
Sales event preparation and execution support You will support planning and execution for major sales moments including Prime Day, Black Friday/Cyber Monday, seasonal peaks, and Lightning Deals. You will help maintain readiness by ensuring inventory positioning, listing compliance, pricing hygiene, and promotional set-up are handled early and correctly.
Restocking support and stock-level checks You will assist with restocking workflows by monitoring sell-through, weeks of cover, inbound shipment status, and FBA constraints. You will coordinate with the Operations team to ensure replenishment remains smooth and prevents stockout risk or excess overstock.
Experience required You have strong and demonstrable Amazon account management experience, with evidence of keeping accounts stable while supporting growth. You’re comfortable working across multiple marketplaces and understand how small operational errors can create major commercial risk if not detected early.
You have hands-on experience using Amazon seller tool suites such as Helium 10 and SellerSonar, plus other marketplace tools for monitoring account health, keyword and SEO research, listing optimisation, competitor tracking, and inventory insight.
You bring a structured, analytical mindset, enjoy building repeatable operational systems, and are fast, calm, and methodical when problems hit.