Deputy Contracts Manager

Your tasks

About the Role We are seeking an experienced and proactive Deputy Contracts Manager to join a busy Property & Facilities team within a large healthcare organisation. This is an excellent opportunity for a contracts professional with strong procurement, supplier management, and operational leadership experience to play a key role in ensuring high-quality facilities services are delivered across multiple sites.

The post holder will support the management of a diverse portfolio of service contracts, ensuring compliance, value for money, performance management, and continuous service improvement. Working closely with stakeholders, suppliers, and operational teams, you will help maintain safe, efficient, and effective environments that support patient care and organisational objectives.

Key ResponsibilitiesContract & Supplier Management

• Manage and monitor a large portfolio of facilities and estates-related service contracts
• Coordinate contract renewals, tender exercises, and procurement activities in line with relevant legislation and organisational policies
• Develop service specifications, KPIs, and performance measures for contracted services
• Conduct regular supplier performance reviews and drive continuous improvement initiatives
• Support contract negotiations, variations, dispute resolution, and supplier relationship management
• Monitor contract expenditure and identify opportunities for efficiencies and cost savings

Procurement

• Lead and coordinate procurement processes, ensuring compliance with procurement regulations and governance requirements
• Maintain approved supplier records and contractor assurance documentation
• Support tender evaluations and contract award processes
• Ensure robust audit trails and procurement records are maintained

Operational Management

• Lead and support administrative teams, promoting high standards of performance and customer service
• Manage operational systems relating to contracts, access management, parking services, fleet operations, and associated processes
• Support the implementation of new systems, technologies, and service improvements
• Ensure contractors comply with site induction and health & safety requirements

Service Improvement

• Identify and implement innovative ways of working to improve service delivery
• Support organisational change initiatives and ensure smooth transitions when service providers change
• Monitor service quality, contract performance, and budgetary compliance
• Contribute to efficiency programmes and cost improvement initiatives

Requirements

Essential

• Degree-level qualification or equivalent experience
• Significant experience in contract management, procurement, or supplier performance management
• Experience operating within a large and complex organisation
• Strong leadership and people management skills
• Excellent negotiation, influencing, and stakeholder management abilities
• Strong analytical and problem-solving skills
• Experience managing budgets and monitoring financial performance
• Ability to manage competing priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Advanced Microsoft Office skills

Desirable

• Experience within healthcare, public sector, estates, facilities, or property services environments
• Formal contract management or procurement qualifications
• Experience implementing process improvements and change initiatives
• Experience managing fleet, parking, or operational support services

Other

Deputy Contracts Manager Band 6 | NHS Property & Facilities Location: Surrey area (5 days a week on site)