Senior Operations Manager

About the company

A fast-growing Amazon growth agency helping consumer brands scale and dominate their categories on Amazon and other e-commerce marketplaces. The company is expanding its services, launching new ventures, and building the CEO's personal brand.

Role overview

We are seeking an operations manager to act as the CEO's right-hand and operational partner. This role focuses on turning the CEO's ideas and vision into structured execution plans, managing multiple projects, and ensuring smooth day-to-day operations across the business. You will also serve as the CEO's executive representative — attending meetings, making decisions, and driving outcomes on their behalf.

The ideal candidate is proactive, highly organized, AI-proficient, and comfortable working in a fast-paced entrepreneurial e-commerce environment.

Requirements

Key responsibilities

Operations & project management

Translate the CEO's vision into actionable project plans with clear timelines and deliverables

Manage multiple projects across different areas of the business

Build systems, SOPs, and automations to support company scalability

Coordinate with internal team members, contractors, and vendors

Manage CRM systems and marketing automation tools

Track KPIs and report on operational and business performance

Oversee e-commerce operations and coordinate with Amazon/marketplace teams

Executive support & CEO representation

Manage the CEO's calendar, inbox, and communications

Attend internal and external meetings on behalf of the CEO, providing updates and making decisions as delegated

Schedule meetings, calls, and appointments

Book domestic and international travel, including full itineraries — occasional light travel required for in-person meetings or events

Conduct research and present recommendations for key decisions

Prepare presentations, reports, and documents as needed

Be available for weekend communication and tasks when needed

Marketing & personal brand

Manage the CEO's social media content calendar

Coordinate content creation and publishing

Support the growth of the CEO's personal brand (podcasts, speaking engagements, YouTube)

Assist with lead generation initiatives and funnel management

Additional responsibilities

Anticipate needs and proactively solve problems

Present solutions and recommendations rather than simply reporting issues

Ensure projects are completed and deadlines are met

Take full ownership of operational responsibilities and outcomes

Benefits

Candidate profile

Highly proactive, resourceful, and solution-oriented

Strong organizational and project management skills

Comfortable working in a fast-paced, entrepreneurial environment

Proficient with AI tools (ChatGPT, automation platforms, AI-assisted workflows) — AI fluency is a core requirement, not a nice-to-have

Experience in e-commerce, DTC brands, or Amazon-related businesses strongly preferred

Able to manage both operational leadership and executive support responsibilities

Comfortable representing the CEO in meetings and acting as a decision-making proxy

Flexible schedule — willingness to work weekends when needed

Compensation

$40,000 – $70,000 per year

Working hours

8:00 AM - 5:00 PM EST (Flexible, with weekend availability as needed)