IT Infrastucture Section Head
Indispensable :SecurityLead
- Manage and maintain the company’s IT infrastructure environment, including servers, networks, security systems, and directory services.
- Perform advanced troubleshooting (Level 2/3 support) across systems, networks, and applications.
- Handle incident, problem, and change management processes in accordance with SLA and ITIL standards.
- Administer and ensure optimal performance of: Virtualization environment (Nutanix), Wireless networks (Ruijie), Security appliances (Palo Alto & FortiGate), CCTV systems (implementation, monitoring, and maintenance), Active Directory (multi-site environment), Microsoft 365 and Zoho services
- Lead and coordinate the IT Infrastructure team to ensure smooth operations and project delivery.
- Collaborate with users and management to ensure IT solutions align with business requirements.
- Plan and execute IT infrastructure and CCTV implementation projects, including Active Directory deployments.
- Prepare and maintain technical documentation, reports, and system updates.
- Minimum Bachelor’s Degree (S1) in Information Technology, Information Systems, Computer Science, or related field.
- Minimum 7+ years of working experience in handling projects in IT Infrastructure, IT Support Level 2/3, or as a System & Network Administrator.
- Strong experience in advanced troubleshooting for hardware, software, networking, and operating systems.
- Hands-on experience in IT project implementation, including installation, configuration, staging, and commissioning of IT systems and devices.
- Proven experience in managing and maintaining enterprise infrastructure including: Virtualization environment (Nutanix – administration & maintenance, WiFi solutions (Ruijie), Network & Security devices (Palo Alto & FortiGate), CCTV systems (Design and implementation)
- Experience in Microsoft Active Directory implementation and management across multiple sites (multi-site environment, replication, GPO, DNS integration).
- Familiar with Zoho and Microsoft 365 (Office 365) administration.
- Experience in managing IT Infrastructure teams and coordinating technical operations.
- Ability to create technical documentation, Root Cause Analysis (RCA) reports, and maintain/update Knowledge Base.
- Familiar with SLA standards, ITIL framework, and ISO 27001 practices (incident, problem, and change management).
- Holds relevant certifications such as CCNA/CCNP, MTCNA, or equivalent networking certifications.