Onboarding Specialist

About Thunes

Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.

Thunes’ network connects directly to over 7 billion mobile wallets and bank accounts worldwide, as well as 15 billion cards via more than 320 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.

Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the network receive unrivaled speed, control, visibility, protection and cost efficiencies when making real-time payments, globally.

Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks.

Headquartered in Singapore, Thunes has offices in 14 locations, including Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, New York, Paris, Riyadh, San Francisco and Shanghai.

For more information, visit: https://www.thunes.com/

Context of the role

Reporting to the Head of Onboarding, this position will manage the end to end onboarding process for prospects that want to onboard with Thunes.

The Onboarding Specialist, based in Beijing, will be the point-of-contact for the internal stakeholders and the future member. Responsibilities include supporting the members with the required steps and follow up internally to streamline the onboarding. This position requires a detailed-oriented and proactive individual to streamline processes, manage documentation, and support the team in achieving business goals. You will collaborate closely with the sales, legal, compliance, finance and technical teams to ensure efficient operations and outstanding customer service.

Key Responsibilities

Assist prospect and BD after the qualification stage

Onboarding Support to follow up and enhance internal processes

Close follow up on the onboarding process (compliance, legal & technical integration) with internal & external stakeholders

Coordinate with various internal stakeholders to remove obstacles

Once onboarded, guide the customers through the internal Hypercare program

Identify inefficiencies in the sales/onboarding process and implement improvements

Monitor and update the CRM, ensuring data accuracy for internal reporting

Work closely with internal teams, such as Finance, Compliance, Treasury, Legal and Solution Delivery to ensure all onboarding / offboarding processes are followed

Professional Experience and Qualifications

At Thunes to ensure we set out clear expectations for the business and you to succeed, it is equally important for us in defining not only the nature of the role responsibilities but that the cultural fit in working style and approach is a match! So please read carefully below before putting yourself forward

Bachelor’s Degree in a Business, Sales or related field

2-4 years of experience in sales support, sales operations, or customer service in a B2B or fintech and commercial corporate environment

High level of Microsoft Office Suite competency, including intermediate Excel proficiency (Creating visual representations of data, creating & managing pivot tables, ability to organize data using SUMIF, COUNTIF, and VLookup.)

Strong understanding of sales processes and CRM systems (Salesforce, HubSpot or other relevant)

Excellent written and verbal communication skills with a customer-centric approach, proficiency in English and Mandarin

Must be highly organised, independent and able to prioritise tasks

Ability to work under pressure in a rapidly evolving fast-paced environment

Adept at developing and executing actions synthesised from analysis issues

Detail-oriented, a believer in value of process and problem-solving capabilities

Must be flexible, self-motivated and team-oriented

Highly adaptable, able to accept and create change

Project management skills are desirable

Sound like you? Apply now!