Customer Relations Officer

Job Responsibilities Resident Engagement: Act as the main point of contact for residents, addressing inquiries, complaints, and feedback. Defects Management: Monitor and update residents on the status of defect rectifications. Appointment Scheduling: Arrange inspections with the Building Service Centre (BSC) team. Liaison Work: Coordinate with HDB, Town Council, consultants, and subcontractors. Administrative Duties: Prepare reports, manage correspondence, and maintain records. Public Relations: Write notices to inform residents about construction activities. Site Coordination: Work with site supervisors to schedule rectification work. Information Centre Management: Maintain and upkeep the service centre.