Manager, Client Care

We are seeking a Manager, Client Care to lead and manage key support functions within Client Care operations, ensuring service quality, operational accuracy, and compliance with internal policies and regulatory requirements. This role is responsible for driving excellence across reporting, quality management, compensation schemes, manpower planning, and training development, while fostering continuous improvement to...

+ Minimum 5 years of relevant experience in life insurance operations, customer service, call center operations, quality management, compensation administration, or post-sales service. + Minimum 2 years of experience in a supervisory, senior team leader, quality management, operations management, or equivalent people/process management role. + Practical experience in reporting framework management, compensation or incentive scheme administration,...