Implementation Consultant, Accelerate (SEA/GCN)
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Stripe Professional Services team is focused on helping all our customers, from global enterprises to ambitious startups, quickly adopt and integrate Stripe's capabilities. Our Stripe Accelerate offering is a core part of our services portfolio, primarily supporting startups, SMBs, and enterprises with a more scalable onboarding approach.
Users receive proactive guidance from our Accelerate team to ensure a successful launch, with a 12-week onboarding engagement. Users also gain access to implementation resources to stay aligned with Stripe's best practices.
What you’ll do
As an Implementation Consultant, you will be managing the full onboarding cycle for mid-market and enterprise companies from contract signing through launch. You will proactively develop and manage integration architecture, change management strategy, and timelines. You will be expected to collaborate across departments, including Sales, Technical Services, Product, and Engineering, to ensure a successful transition for our clients.
Responsibilities
Proactively engaging and guiding users through the Stripe implementation process
Develop, manage, and implement a customer’s integration architecture, change management strategy, and timeline
Partner with other Sales and Technical Services teams to improve the overall Stripe user journey
Engage with Product and Engineering teams to help drive product strategy for users
Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations
Who you are
We’re looking for enthusiastic and resilient individuals committed to go above and beyond for our customers. If it sounds like you, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
1-3 years of relevant professional experience
Experience in a customer-facing environment
Strong analytical, quantitative and operational capabilities
Comfort in operating in a highly ambiguous and fast paced environment
Experience collaborating on multiple projects or initiatives simultaneously
BSc or equivalent degree in a related field (technology, business administration, project management etc,)
Exceptional communication and presentation skills
Preferred qualifications
Prior experience at a growth stage Internet/software company
Experience in the payments industry
Knowledge of APIs
Knowledge of SQL