Client Service Associate

Client Services Associate

Location: New York, NY 10020 Schedule: Mon - Fri 8:00 am - 4:30 pm Employment Type: Full-time | Onsite

We’re hiring! If you’re a people‑focused, detail‑oriented professional who enjoys keeping an office running smoothly, this role is for you. We’re seeking a Client Services Associate to support daily operations, deliver exceptional service, and create a welcoming experience for employees and visitors.

⭐ About the Role

As a Client Services Associate , you’ll be the heartbeat of our workplace experience. You’ll handle mail and package operations, support office supplies and shipping and receiving, organize supply inventories and equipment management, assist with meeting room setups, and provide hospitality and occasional reception coverage.

This position is ideal for someone who excels in a fast‑paced environment, loves helping others, and takes pride in maintaining a polished, organized workspace.

🛠️ What You’ll Do

Mailroom Operations

Receive, sort, and distribute all inbound mail and packages

Process outbound mail, shipments, and tracking documentation

Maintain accurate chain‑of‑custody records

Notify employees of incoming deliveries and coordinate pickup

Warehouse & Logistics

Perform shipping and receiving tasks for supplies, materials, and equipment

Verify packing slips, inspect shipments, and report discrepancies

Organize and maintain warehouse areas for cleanliness and efficiency

Load/unload items using proper safety techniques

Office Operations

Monitor and restock office supplies

Ensure printers/MFDs are functional and stocked

Keep the Business Service Center neat and organized

Submit and follow up on work orders

Inventory & Supplies

Monitor stock levels of office and warehouse supplies

Replenish inventory and support ordering when needed

Keep storage areas neat and labeled for easy access

Hospitality & Facilities Support

Set up meeting and conference rooms

Support pantry, barista, or kitchen areas

Perform light cleaning and maintenance tasks

Assist with internal office moves

Reception & Customer Support

Provide backup front desk/reception coverage

Deliver friendly, professional service to employees and guests

Handle sensitive or urgent requests with discretion

🎯 What You Bring

High School Diploma or equivalent

1+ year of experience in customer service, office support, or similar preferred

Strong communication and multitasking skills

A proactive, solutions‑oriented mindset

Comfort learning new systems and processes

Professional appearance and demeanor

💪 Physical Requirements

Ability to lift/move 40–60 lbs

Frequent walking, bending, standing, and light manual activity

Ability to operate common office equipment

🌟 Why You’ll Love Working With Us

Supportive team culture

Opportunities to learn and grow

A role with high visibility and daily impact

A chance to be the go‑to person who keeps everything running smoothly

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status: This posting is for an existing vacancy.

Pay Range $18 — $18 USD

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!

Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!

We Recognize Talent: We offer a variety of recognition programs for all levels of employees!

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. I n North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.