Head of Standards & Service - Soho Farmhouse

The Role…

The Head of Standards & Service is responsible for defining, embedding and maintaining exceptional service standards across the Club. Acting as the guardian of the brand, this role ensures every member and guest receives a consistently outstanding experience by developing operational leaders, coaching teams and driving operational excellence

What's in it for you?

Weekly Pay

Team meal whilst on shift prepared by our chefs

Every House Membership

50% off Food & Drink, 7 days a week

Staff Room Rate; Any Bedroom, Any House, $100 a night

Private Health and Dental Care

Life Assurance

Day off on your birthday

Up to 50% Staff Discount on Cowshed & Soho Home

In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.

Free Counselling Sessions

Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.

Continuous training to develop yourself personally and professionally

Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

Service Excellence

Own and continually evolve the Club's service standards.

Ensure consistent delivery of luxury hospitality across all member-facing areas.

Conduct regular operational and service audits.

Drive continuous improvement in member experience.

Operational Standards

Develop and implement Standard Operating Procedures.

Ensure consistency in presentation, grooming and operational execution.

Monitor quality assurance and compliance.

Leadership Development

Coach Club Managers and Restaurant Managers.

Develop leadership capability within operational teams.

Identify training needs and implement development programmes.

Build a culture of accountability and service excellence.

Member Experience

Monitor guest feedback, mystery diner results and service trends.

Lead service recovery initiatives.

Drive improvements in member satisfaction.

Cross Functional Working

Partner with the Assistant General Manager and department leaders to embed standards throughout the business.

Support operational change initiatives.

What we are looking for...

Minimum of 2+ years’ experience in similar capacity

Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure

Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests

Must be able to demonstrate competency as outlined in the training schedule and Club School

Must be able to work flexible shifts and schedules, including weekends and holidays as needed

Ability to take direction, work in a team environment and autonomously