Senior/ Customer Technical Support Engineer

Job Summary:

Provide the technical interface for our customers. This needs a high level of internal and external communication, specification support, business development, and advocacy.

Major Responsibilities:

• Working closely with sales colleagues, establish a communication link and relationship with our customers to understand their current and future technical requirements.
• Interpret specifications. Establish optimal routing of qualification/production material based on material characterization testing and yield information.

• Work and collaborate with global internal groups to develop strategies to meet customer needs and trends.
• Shape external presentations to the customer.

• Attend/Represent Siltronic in technical conferences and classes, where necessary.
• Assist customer with issues working with internal groups to obtain solutions.

Job Requirements:

• University degree in Science or Engineering.
• Semiconductor industry experience.

• Technical knowledge in material science and with Customer facing experience will be an added advantage.
• Effective and fluent verbal and written communication skills in English.

• Knowledge of database software, spreadsheet and statistical software, and project management techniques.
• Team player, organized, analytical, self-motivated, flexible, good interpersonal skills, and able to multi-task.