EV Rescue Technician

About the company

Are you passionate about the electric vehicle revolution and love being on two wheels? We are looking for a quick-thinking, agile EV Rescue Technician to join our pilot roadside assistance project.

Your tasks

As the "first responder" for stranded electric 2-wheeler riders, you will be responsible for getting our customers back on the road by providing rapid battery swaps and basic technical support.

Core Responsibilities

• Rapid Response: Navigate urban traffic on a specialized electric rescue motorcycle to reach stranded riders within designated SLAs.
• Battery Swapping: Efficiently swap discharged batteries with fully charged units (carrying up to 4 spares per trip).
• Field Diagnostics: Perform basic troubleshooting on various electric 2-wheeler models to determine if the issue is battery-related or a mechanical/software fault.
• Inventory Management: Ensure rescue batteries are charged and ready for deployment at the start of each shift; maintain the rescue motorcycle in peak condition.
• Customer Experience: Provide calm, professional, and reassuring assistance to riders in high-stress situations.
• Reporting: Log every rescue mission, including battery serial numbers, vehicle diagnostics, and customer feedback via our mobile app.

Technical Troubleshooting Guide (Initial Scope) During the rescue, you will be expected to check:

1. Connection Issues: Debris in the battery port or loose connectors.
2. Circuit Breakers: Tripped MCBs or blown fuses.
3. Error Codes: Interpreting dashboard warning lights.
4. Tire Integrity: Basic checks to ensure the bike is safe to ride post-swap.
5. Brakes checking

Requirements

Required Skills & Qualifications

• Expert Rider: Valid motorcycle license with a clean driving record and the ability to handle a heavy-duty electric motorcycle loaded with batteries.
• Technical Savvy: Basic understanding of EV powertrains, battery management systems (BMS), and electrical connectors. Experience in bike mechanics is a plus.
• Physical Fitness: Ability to lift and maneuver batteries (often weighing between 15 kg each) multiple times a day.
• Problem Solver: Ability to think on your feet and perform "soft resets" or minor electrical fixes on the road.
• Tech-Fluent: Comfortable using GPS navigation and mobile dispatch apps.

Other

What will YOU need?

• Willing to work 12-hour shift schedule
• Willing to be assigned in either SEAOil Guadalupe station or SEAOil San Antonio Pasig Station