IT Help Desk
Safa Soft·Maadi, Cairo·wuzzuf·publié le 04/11/2026 - Monitor internet connectivity and ensure stable network performance.
- Install, configure, maintain, and troubleshoot computer hardware and software.
- Perform regular health checks for printers, attendance devices, IP cameras, and network equipment.
- Troubleshoot LAN and WAN connectivity issues and coordinate with Internet Service Providers (ISPs).
- Install and troubleshoot computer peripherals and user devices.
- Diagnose and resolve hardware, software, and operating system issues.
- Provide on-site and remote technical support to end users.
- Manage and respond to support tickets within the defined SLA.
- Use diagnostic tools to identify and resolve technical problems.
- Identify critical incidents and escalate them to the appropriate technical teams when necessary.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 1 year of experience in IT Help Desk or Technical Support.
- Basic knowledge of computer hardware, software, and troubleshooting.
- Knowledge of networking fundamentals (LAN, WAN, TCP/IP).
- CompTIA A+ and Network+ certifications are preferred.
- Good communication and problem-solving skills.
- Ability to manage multiple support requests and prioritize tasks.
