Income Services Officer
Your tasks
We are seeking an Income Assistant to join a busy Homes Division, supporting residents to sustain their tenancies through effective income management, early intervention and excellent customer service.
- Act as a first point of contact for rent and service charge enquiries.
- Support residents to prevent arrears through early intervention and payment arrangements.
- Process rent payments, direct debits and refunds accurately.
- Manage resident enquiries via phone, email and housing management systems.
- Maintain accurate tenant records and case notes.
- Support Income Officers with low-level arrears cases and resident engagement.
- Signpost residents to welfare, benefits and financial support services where appropriate.
Requirements
This is an ideal opportunity for someone with housing, customer service or income administration experienc e who enjoys helping people and making a positive impact within local communities.
- Experience in a customer-facing, housing, income or administrative role.
- Strong communication and customer service skills.
- Empathetic and professional approach when dealing with vulnerable residents.
- Excellent organisation and attention to detail.
- Confident using Microsoft Office and database systems.
- Ability to manage multiple priorities in a fast-paced environment.
What we offer
What's On Offer?
- £27,500 salary
- Hybrid working (office attendance required Monday, Wednesday and Friday)
- Private medical insurance
- Enhanced pension scheme
- Life assurance
- Additional annual leave options
- Cycle to Work scheme
- Employee Assistance Programme
- Excellent training and development opportunities
How to apply
If you're passionate about supporting residents and delivering outstanding customer service within a housing environment, we'd love to hear from you.
Other
Income Assistant Holborn | Hybrid Working | Permanent £27,500 per annum | 37.5 hours per week
*Location: Holborn Hours:** Monday to Friday, 9:00am-5:30pm