CRM Supervisor

Requirement:

• Bachelor's Degree in Business Administration, Marketing, Communication, Hospitality, Retail Management, or related field.
• Minimum 3–5 years of experience in Customer Relationship Management (CRM), Clienteling, Customer Experience, Retail Marketing, or Customer Loyalty.
• Fluent in Bahasa Indonesia and English (both written and spoken).
• Mandarin or other foreign languages is an advantage.
• Minimum 1–2 years in a supervisory role is preferred.
• Experience in Luxury Retail, Premium Retail, Jewelry, Watch, or High-End Consumer Brands is highly preferred.
• Proven experience managing VIP customers and customer loyalty programs.
• Strong understanding of CRM strategy and customer lifecycle management.
• Strong analytical skills with the ability to interpret customer data and generate actionable insights.
• Experience in customer segmentation, database management, and campaign performance analysis.
• Proficient in Microsoft Excel (Pivot Table, Lookup Functions, Data Analysis) and PowerPoint.
• Familiar with customer journey mapping and clienteling best practices.
• Willing to work flexible hours, including weekends and public holidays when supporting events.
• Excellent interpersonal and communication skills.
• Strong customer-centric mindset.
• High attention to detail.
• Problem-solving and decision-making skills.
• Professional appearance and service attitude.
• Strong negotiation and relationship-building skills.
• High level of integrity and confidentiality.

Skills: Communication Skills, Problem Solving, Customer Relationship Management, Customer Service