Agente de Atención al Cliente bilingüe
About the company
Join our team and be part of a US-based law firm that makes a difference from the beginning to the end of the legal process. The hours for this position are from 8AM to 6PM CST, 5 days a week (including weekends)
Your tasks
- Answer inbound calls from customers reporting new auto accidents.
- Collect essential details for claim setup from various parties, including claimants, policyholders, attorneys, medical providers, insurance companies, and body shops.
- Accurately enter claim information into internal system (Modotech) and generate the claim.
- Provide reporting parties with claim number, instructions for submitting photos, police reports, and other relevant documents for review.
- Open claim features for property damage and/or bodily injury based on information provided.
- Upload the FNOL call to the file.
- Generate and send letters of acknowledgment once claims are assigned.
- Translate for adjusters as needed, including status updates or full recorded statements. If a recorded statement is translated, the phone call must also be uploaded to the claim file.
- Upon receipt of police reports: Update any missing claim information, Mail out any pending acknowledgment letters and ask the assigned adjuster with notes indicating the report is ready and advise of any updates made.
Requirements
- Strong communication and customer service skills.
- Excellent attention to detail and data entry accuracy.
- Ability to handle multiple tasks in a fast-paced environment.
- Understanding and relating to customer frustration.
- Experience in an insurance or claims-related role preferred.
- Bilingual in English and Spanish
Requerimientos
- Educación mínima: Técnico
años de experiencia Idiomas:
- Español
- Inglés
Palabras clave:
- demostrador
- feriante
- viajante
- agent
- representative
- agente
- representante
- care
- costumer
- cliente
What we offer
- Immediate inclusion into payroll from day one (regular payroll).
- Legal social benefits (CTS, bonuses, profit sharing).
- Career advancement opportunities.
- Potential performance bonuses.
- Paid holidays and vacation time.