Branch Manager

Responsibilities:

Drive and achieve daily, weekly, and monthly sales and revenue targets. Manage, supervise and monitor staff performance, attendance, productivity and discipline. Ensure smooth daily operations and strict adherence to company SOPs and service standards. Deliver excellent customer experience, resolve complaints and drive customer retention and rebooking. Monitor cash, POS transactions, discounts, expenses, and revenue reconciliation. Manage stock and inventory, minimise wastage and prevent losses. Support marketing initiatives and identify opportunities for business growth, partnerships and increased revenue. Prepare accurate daily reports on sales, staff performance, customers, cash, stock and operational issues.

Requirements:

Minimum of a BSc degree. 3–5 years' experience managing a salon, spa, beauty business, retail outlet or similar customer-facing business. Proven experience leading and managing a team. Strong understanding of sales targets, KPIs and revenue growth. Experience with cash handling, stock control and basic financial management. Strong customer service, communication and problem-solving skills. Proficiency with POS, booking systems and basic reporting tools. Must be proactive, disciplined, honest, presentable and results-oriented.

Location: Lagos / Abuja

Remuneration: NGN 250,000 – 300,000 Monthly