Portfolio Recovery Executive

Company: Oya Microcredit Ltd

Location: Nairobi

Employment Type: Full-Time

Reports To: Portfolio Recovery Manager

Key Responsibilities

• Monitor customer loan accounts and identify overdue payments
• Follow up with clients through calls, messages, and field visits to ensure repayment

• Recover outstanding debts from borrowers
• Assess risk levels and recommend recovery actions

• Prepare daily, weekly, and monthly portfolio reports
• Track loan performance and provide insights for decision-making

• Work closely with the credit and operations team to reconcile payments
• Negotiate repayment plans with clients where necessary

• Maintain accurate records of all recovery activities

Qualifications and Requirements

• Bachelor’s degree in business administration, Finance, Economics, Accounting, or any related business field.
• Experience in debt collection, credit control or loan recovery is an added advantage

• Strong communication and negotiation skills
• Good analytical and reporting skills

• Ability to work in the field and handle clients professionally

Key competencies

• Problem-solving and decision-making
• Attention to detail

• Ability to meet targets and deadlines
• Integrity and professionalism

*Female candidates are encouraged to apply