Operations Manager

Job Summary

The Operations Manager leads administration and operational support for the office and retail stores, ensuring smooth daily operations and coordination across multiple locations.

Responsibilities

• Oversee and coordinate general administrative and operational support for the office and retail stores to ensure seamless daily functioning
• Manage and coordinate repairs, maintenance, and servicing of office and store facilities and equipment to maintain operational readiness
• Liaise with contractors, suppliers, and service providers to follow up on outstanding works and ensure timely completion
• Manage procurement processes and inventory control for operational supplies including staff uniforms, shopping bags, stationery, and consumables
• Monitor stock levels and arrange timely replenishment and distribution of supplies to retail stores to avoid shortages
• Coordinate operational logistics for store openings, renovations, relocations, and closures, including managing contractors, equipment, and supplies
• Support planning and coordination of sales events and other operational activities to ensure smooth execution
• Maintain accurate records of operational purchases, supplies, equipment, and related documentation for audit and tracking purposes
• Monitor operational expenses and ensure all purchases comply with company approval processes to control costs
• Collaborate closely with Retail, Warehouse, and other departments to address administrative and operational needs effectively
• Follow up on operational issues and provide timely updates and reports to Management to support decision-making
• Perform additional administrative and operational duties as assigned to support business needs

Required competencies and certifications

• Diploma or Degree in Business Administration, Operations Management, or related field
• Minimum 4–5 years of relevant experience in administration, operations, or similar roles

Preferred competencies and qualifications

• Supervisory experience to lead teams and manage staff effectively
• Experience working in a retail environment or supporting multiple retail locations
• Proficiency in Microsoft Office applications for reporting and communication
• Strong organizational and coordination skills to manage multiple priorities independently
• Effective communication and problem-solving skills to resolve operational challenges
• Hands-on, resourceful approach with the ability to follow through on tasks
• Willingness to visit stores or other locations as required for operational oversight