Presales & Technical Engineer (ManageEngine & Zoho Solutions)

About the company

We are looking for a highly motivated and customer-focused Presales & Technical Engineer to join our growing team. This role is ideal for a professional who combines strong technical expertise with excellent customer engagement skills.

Your tasks

As a Presales & Technical Engineer, you will play a critical role in supporting the sales process through technical consultations, solution demonstrations, proof-of-concept deployments, solution design, implementation, customer training, and post-sales support. You will work closely with both customers and internal teams to ensure successful deployment and adoption of ManageEngine and Zoho solutions.

Key ResponsibilitiesPresales & Solution Consulting*

• Conduct discovery sessions to understand customer business and technical requirements.
• Deliver compelling product demonstrations and technical presentations for ManageEngine and Zoho solutions.
• Design and recommend solutions that align with customer needs and business objectives.
• Develop solution architectures, technical proposals, and Bills of Quantities (BOQs).
• Prepare responses to RFPs, RFQs, and technical questionnaires.
• Conduct Proof of Concepts (POCs) and pilot implementations.
• Provide technical support throughout the sales cycle to assist in successful deal closures.

Implementation & Deployment

• Install, configure, and implement ManageEngine and Zoho solutions according to customer requirements.
• Integrate solutions with Active Directory, Microsoft 365, Azure AD, and third-party applications.
• Perform system migrations, upgrades, and configuration enhancements.
• Configure workflows, automation, dashboards, reports, and access controls.
• Support User Acceptance Testing (UAT) and go-live activities.

Technical Support & Customer Success

• Provide Level 1 and Level 2 technical support to customers.
• Troubleshoot application, database, and integration-related issues.
• Conduct system health checks and performance assessments.
• Deliver end-user and administrator training sessions.
• Provide best-practice recommendations and solution optimization guidance.
• Escalate complex issues to vendors when necessary and ensure timely resolution.

Health Checks & Optimization

• Review system performance, resource utilization, and user adoption metrics.
• Assess security configurations, compliance settings, and backup strategies.
• Prepare comprehensive health-check reports and improvement recommendations.
• Help customers maximize value and return on investment from deployed solutions.

The successful candidate will

• Deliver impactful product demonstrations that address customer challenges and requirements.
• Successfully deploy and maintain ManageEngine and Zoho solutions.
• Achieve high levels of customer satisfaction through exceptional technical support.
• Conduct regular health checks and optimization reviews for customer environments.
• Contribute to business growth by supporting successful sales engagements and customer retention.

Requirements

Qualifications & Experience

• Bachelor's degree in information technology, Computer Science, Telecommunications, or a related field.
• 2-5 years of experience in Presales Engineering, Technical Consulting, Systems Engineering, or a similar role.
• Hands-on experience implementing and supporting ManageEngine and/or Zoho solutions.
• Strong knowledge of:
• Windows Server and Linux environments
• Active Directory and Azure Active Directory
• Microsoft 365
• PostgreSQL, MySQL, and Microsoft SQL Server databases
• Experience conducting technical demonstrations, workshops, and Proof of Concepts (POCs).
• Understanding of IT Service Management (ITSM), Endpoint Management, Identity Management, Cybersecurity, IT Operations Management, Observability, and CRM solutions.
• Relevant certifications in ManageEngine, Zoho, Microsoft Technologies, or ITIL will be an added advantage.

Key Competencies

• Excellent presentation and product demonstration skills.
• Strong solution design and technical architecture capabilities.
• Analytical thinking and advanced troubleshooting skills.
• Strong customer service and relationship management skills.
• Project implementation and deployment experience.
• Ability to work independently and as part of a collaborative team.
• Excellent verbal and written communication skills.

What we offer

• Competitive salary package.
• Performance-based incentives.
• Professional development and certification opportunities.
• Exposure to leading enterprise IT and business software solutions.
• A collaborative, innovative, and growth-oriented work environment.
• Opportunities for career advancement and continuous learning.

How to apply

Interested candidates should submit their CV and Cover Letter to careers@nsirai.com with the subject line: Application Deadline: 15th November 2026

Other

*Location: Westlands, Nairobi Employment Type:** Full-Time