Service engineer is assigned toperform tests, maintenance, repair, inspections, fault-finding andtroubleshooting of installed components of marine EGCS (exhaust gas cleaningsystems).
Additionaltasks:
Service Engineer (when / if needed)may be assigned to support internal and external stakeholders by providingtechnical support and solutions and taking ownership of assigned support cases.
Service Engineer (when / if needed)may be assigned after-hours on a rotating basis to assist customers withemergency cases (24/7 remote support).
Location:
Manta Marine Service hub in Singaporeas a base, onboard of ships, at ports, anchorage and shipyards
Perform basic software tasksin relation to attendances, such as uploading, downloading and fine-tuning thesoftware
Prepare required documents forcompletion of service trips and ensure that the documents are received byOffice.
Assist internal with evaluating andinvestigating incoming claims and developing scope of work prior to service orwarranty repair attendances.
Assist other Manta Marine engineersduring installation, commissioning, and service missions.
If assigned, hold training sessionsfor customer/crew members during service-related trips onboard the vessel toensure that crew members maintain and operate the Manta systems/equipmentproperly.
If assigned, perform FactoryAcceptance Testing (FAT)
Submit product improvement proposalsto the concerned department and Service Manager in existing and future hardwareor software to prevent the reoccurrence of a problem (failures, defects,anomalies, and malfunctions).
Maintaincompliance with all company policies and procedures:
Ensures that all activities, bothsupervisory and administrative tasks, at site agree with the governing laws,rules, standards, and existing policies of the company and at the field.
Participate in all safety andsecurity training that Manta provides.
Develop and retain good customerrelationship on field
Convey feedback of customers fromon-site and/or off-site activities to the Service Manager to address thesituation for future, development and improvement.
Perform other related duties asassigned by the manager.
MinimumEducation and/or Work Experience Requirements:
HardSkills:
BSc degree or minimum 5 yearsrelevant work experience in the shipping/marine/maritime industry
Knowledge of proper safety procedureson board and recognition of hazards at sites (marine safety).
Solid skills in marine electric ,having experience and a good understanding of PLC s, network andcommunication between components.
Sufficient computer proficiency in:
MS Office 365 (Word, Excel,PowerPoint, Outlook, etc.).
MS Dynamics (Case Management System).
Driver’s license (vehicles)
SoftSkills:
Excellent verbal and writtencommunication skills in English, including the ability to effectivelycommunicate with internal and external customers.
Be able to work under pressure andmeet deadlines, while maintaining a positive attitude and providing exemplarycustomer service. Be flexible whenever necessary.
Ability to work in teams andindependently, and carry out assignments to completion within parameters ofgiven instructions, prescribed routines, and standard accepted practices
being structured, handy, and can planand organize the execution of service work.
With short notice can travel abroadand leave your home for service trips.
Advantages:
Knowledge and experience withSOx/NOx, function of components and whole system, including:
PLC program changes/re-programming.
VFD commissioning/re-programming.
Setup of network communicationsystems. Configuration of switches, I/O, PLC, etc.
