Supervisor

Job Requirements

1. Relevant Working Experience

• Minimum 2-5 years of relevant experience in supermarket, minimart, convenience store or retail operations.
• Previous experience in a supervisory or retail management position will be an advantage.
• Familiarity with daily retail operations, inventory management and cashiering procedures.

1. Store Operations Management

• Able to oversee and manage the daily operations of the minimart to ensure smooth and efficient store operations.
• Ensure the store is properly organised, clean, well-stocked and maintained at all times.
• Monitor store opening and closing procedures and ensure compliance with operational standards.

1. Inventory & Stock Management

• Experienced in stock monitoring, inventory control and replenishment.
• Monitor product expiry dates, damaged goods and stock discrepancies.
• Coordinate with suppliers on product orders, deliveries and stock replenishment.
• Minimise stock wastage, shrinkage and inventory losses.

1. Staff Supervision & Leadership

• Possess good leadership and interpersonal skills, with the ability to supervise and lead a team of retail staff.
• Prepare staff schedules, allocate daily duties and monitor staff attendance and performance.
• Ensure adequate manpower coverage during operating hours.

1. Customer Service & Sales Management

• Maintain a high standard of customer service and handle customer enquiries, feedback and complaints professionally.
• Monitor daily sales performance and identify opportunities to improve store sales.

1. Cashiering & POS Management

• Familiar with Point-of-Sale (POS) systems and daily cashiering operations.
• Ensure accurate cash handling and daily sales reporting.
• Monitor cashier transactions and ensure proper cash management procedures are followed.

1. Compliance & Store Safety

• Ensure compliance with relevant Singapore regulatory requirements and company operating procedures.
• Maintain proper housekeeping, workplace safety and hygiene standards.
• Ensure products requiring specific licences or regulatory controls are handled and sold in accordance with applicable regulations.

Preferred Skills & Attributes

• Strong organisational, communication and problem-solving skills.
• Good knowledge of retail merchandising and inventory management.
• Proficient in basic computer operations, POS systems and Microsoft Office.
• Able to work independently and handle operational challenges.
• Responsible, proactive, hands-on and detail-oriented.
• Able to work shifts, weekends and public holidays when required.