Trading Services Specialist | Client Market Making

Jump Trading Group is committed to world class research. We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets. Our culture is unique. Constant innovation requires fearlessness, creativity, intellectual honesty, and a relentless competitive streak. We believe in winning together and unlocking unique individual talent by incentivizing collaboration and mutual respect. At Jump, research outcomes drive more than superior risk adjusted returns. We design, develop, and deploy technologies that change our world, fund start-ups across industries, and partner with leading global research organizations and universities to solve problems.

Jump’s Client Market Making business provides clients with direct access to our liquidity across a wide range of asset classes in all market conditions. Leveraging our proprietary pricing platform, we deliver fully customizable and disclosed liquidity solutions designed to meet the unique needs of each of our clients. As a Trading Services Specialist in our Client Market Making business, you will play a key role in onboarding clients, supporting global platform operations, and collaborating with business development, product, technology, and back-office teams to enhance the client experience.

What You'll Do:

Manage the entire client onboarding process including connectivity, session setup, conformance testing, and pilot trades

Monitor and resolve production issues to ensure a seamless client trading experience

Collaborate with developer and production reliability engineer teams to identify workflow and system issues, document/prioritize tickets, and deliver solutions

Partner with trading, product, and sales teams to turn client requests into actionable roadmap items

Create and maintain clear up-to-date documentation that enables team-wide knowledge sharing

Other duties as assigned or needed

Skills You Need:

Bachelor’s degree with demonstrated experience in a fast-paced, client-facing trading environment

At least 3-10 years of relevant experience with trading systems, order entry protocols, market data protocols, troubleshooting technical issues and providing production support

Strong understanding of the client onboarding lifecycle, including FIX protocol, conformance testing, and network routing

Product expertise in at least one asset class (e.g., FX, Fixed income)

Proven ability to successfully lead and complete technical projects

Experience with data analysis using tools like SQL is a must; experience with Python and/or KDB+ is a nice to have but not a must

Flexibility to collaborate across time zones, including occasional off-hours work

Reliable and predictable availability

Benefits include:

Private Medical, Vision and Dental Insurance

Travel Medical Insurance

Group Pension Scheme

Group Life Assurance and Income Protection Schemes

Paid Parental Leave

Parking and Commuter Benefits