Senior IT Support Technician (Ref 26639)

Responsibilities

• Provide specialised technical support to project users, focusing on resolving Project IT equipment issues and facilitating the seamless onboarding of IT equipment to the central networks.
• Assist and guide users in onboarding standalone project PCs to the appropriate networks, including raising the necessary requests on their behalf where required.

• Ensure that project PCs running Windows or Linux comply with the standards and policies defined by the Project community before they are onboarded to the relevant centrally governed networks.
• Serve as the primary point of contact for managing and resolving technical tickets.

• Act as the liaison between users and Project System Administrators to ensure a smooth onboarding process.

Requirements

• Higher Nitec / Diploma in Information Technology, Computer Engineering, Computer Science or a related discipline.
• Minimum 2–3 years of relevant experience in IT technical support or desktop support.

• Experience in IT equipment deployment, PC configuration, system onboarding and network integration
• Able to troubleshoot hardware, software and network-related issues independently and provide timely resolutions.

• Experience in managing technical support tickets, tracking issues and coordinating escalations with relevant technical teams.
• Able to liaise effectively with users, IT support teams and system administrators to facilitate smooth technical onboarding.

• Good communication and interpersonal skills, with the ability to guide users through technical procedures.

Licence no: 12C6060