Senior Yardi Support Specialist

Accountabilities: The Senior Yardi Support Specialist will be responsible for delivering advanced application support, improving system performance, and ensuring users have the tools and knowledge needed to operate effectively.

Resolve escalated support tickets from Tier 1 queues while maintaining high-quality service and timely resolution.

Provide advanced technical support across all Yardi products utilized by the organization.

Troubleshoot complex system issues, database discrepancies, performance challenges, and data integrity concerns.

Escalate advanced problems to higher-level support teams or software providers with detailed documentation and analysis.

Support and mentor Tier 1 support specialists by providing guidance, knowledge sharing, and coaching.

Develop and maintain custom Yardi reports, SQL queries, stored procedures, and scripts to extract and analyze system data.

Create automated reporting solutions using scheduling tools and Yardi reporting capabilities.

Analyze business workflows and recommend improvements to system configurations and usage practices.

Manage user accounts, access permissions, and system support requests.

Test and implement new Yardi features, integrations, and enhancements.

Collaborate with interface vendors to maintain effective data exchanges and system connections.

Support property onboarding activities and ensure accurate system setup.

Create and maintain documentation, knowledge base resources, training materials, and user guides.

Analyze support trends and partner with department leaders to identify training opportunities and operational improvements.

Provide additional software support and assist with other technology-related initiatives as needed.

Requirements:

The ideal candidate has extensive experience supporting Yardi environments, strong technical troubleshooting abilities, and excellent communication skills to assist diverse internal users.

Bachelor’s degree preferred, or equivalent combination of education and relevant professional experience.

7+ years of experience with Yardi Voyager, including system administration and user support.

7+ years of experience supporting residential and/or affordable housing operations.

Strong experience with Yardi custom reporting, SQL scripting, database analysis, and data extraction.

Experience with ETL processes, Y2Y, custom imports, or similar data integration workflows.

Proven technical support and customer service experience in enterprise software environments.

Ability to troubleshoot complex issues, analyze problems, and develop effective solutions.

Strong organizational skills with the ability to manage multiple priorities independently.

Excellent written and verbal communication skills with a customer-focused approach.

Ability to collaborate effectively with technical teams, business users, and external partners.

Proficiency with Microsoft Office Suite.

Experience supporting Yardi products such as Voyager 7, Voyager 8/Elevate, Residential, Affordable/Compliance Manager, Financial, RentCafe, Procure to Pay, CRMIQ, Maintenance IQ, or ForecastIQ is preferred.

Benefits:

Remote work opportunity within the United States.

Competitive compensation package based on experience and qualifications.

Opportunity to work with leading property management technology platforms.

Collaborative environment with opportunities to mentor and support team members.

Professional growth opportunities through technology projects and system improvements.

Benefits package including healthcare and retirement-related programs.

Inclusive workplace culture focused on teamwork, development, and operational excellence.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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